Processes and Process Chains · Organization, Talents, and Employees · Automation with and without RPA
The successful digitalisation of a company has a decisive influence on its competitiveness. It can even affect its market value. There is a consensus that all companies have to digitalise and implement intelligent automation to boost their processes. But how to implement it successfully? In theory, smart automation is simple. Many conferences discuss the technological side of it and celebrate the "art of the possible." Technical solutions (like RPA, AI, machine learning, data science) and their combination promise better customer involvement, higher customer satisfaction, speed & efficiency gains, cost savings, but also the empowerment of employees. Some solution providers even hint at the possibility of end-to-end automation (machine-to-machine communication). But what about the practice of the implementation of what is "technically possible"?
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